1. Overview

At Firmora, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted for our clothing products.

2. Return Eligibility

You may request a return if:

• The item is defective, damaged, or incorrect
• The item is unused, unwashed, and in original condition
• All original tags and packaging are intact
• The return request is made within [Insert Number] days of receiving the product

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Items that have been worn, washed, or altered
• Items without original tags or packaging
• Clearance or final sale items
• Undergarments or hygiene-sensitive items (if applicable)

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
• Approved refunds will be processed within [Insert Number] business days
• Refunds will be issued to the original payment method

5. Exchange Policy

• Exchanges are allowed for size or product issues, subject to availability
• If the requested item is not available, a refund may be offered instead

6. Return Shipping

• Customers may be responsible for return shipping costs unless the item was defective or incorrect
• Original shipping fees are non-refundable unless the return is due to our error

7. Order Cancellation

• Orders can be canceled before they are shipped
• Once shipped, the order cannot be canceled and must go through the return process

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 3 days of delivery
• Provide photos and order details for verification
• We will arrange a replacement or full refund at no additional cost

9. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider, as processing times may vary
• If the issue persists, contact us for assistance